Refund Policy - AlandTina

Last updated: 24 October 2026

Everything we sell is a digital download

Alandtina sells digital files only — pattern PDFs, story PDFs, MP3 audio, and printable kits. Nothing is posted or shipped. This policy explains how delivery works and exactly where you stand on refunds.

How delivery works

The moment your payment completes:

Your download links appear on the order confirmation page.
The same links are sent to you in an order email.
Your files are waiting in your account’s Downloads section — sign in any time to get them again.

A few things worth knowing:

Downloads require sign-in. Your download links are tied to your account, so you’ll be asked to log in before a download starts. If you checked out as a guest, an account was created for you automatically at checkout — your order email explains how to set your password.
Download limit: each purchase allows up to 10 downloads of each file — plenty for keeping copies on your computer, tablet and phone. If you ever use them up, email us and we’ll reset your limit.
No expiry: your download links never expire. Your purchases stay in your account for good.
Payments are processed by Paddle, our merchant of record, and Paddle also emails you a receipt/tax invoice for the purchase.

If your email doesn’t arrive, check your spam/junk folder first, then sign in to your account — your Downloads section always has your files. Still stuck? Email us at alandtina.shop@gmail.com and we will get your files to you — that’s a promise, not a slogan. We have re-sent files directly to buyers before and we’ll happily do it again.

Our refund promise

Because our products are delivered instantly as digital files and can’t be “returned”, all sales are final — we can’t accept returns on downloaded files, and we don’t refund for change of mind. Please read the product description (contents, page counts, what’s included) before purchasing, and message us with any question first; we’re glad to help you choose.

But if anything is wrong, we will make it right. If a file doesn’t work, we’ll resend or repair it — and if we can’t get you a working copy, we’ll refund you in full. You are entitled to a replacement or a full refund — your choice — if:

A file is defective or corrupted and we can’t supply a working copy;
Your files can’t be delivered or accessed (broken link, account lockout, lost email) and we can’t get them to you another way;
You were charged twice / bought the same product twice by accident;
The product delivered is materially different from its description on this site.

And if something else has genuinely gone wrong, talk to us. We are a small family shop; we’d rather make it right than hide behind a policy. In our Etsy shop’s history we have issued a full refund without conditions where a buyer was unhappy with a pattern, and re-sent files the same day when a buyer couldn’t access them. We intend to run this shop the same way.

How to ask

Email alandtina.shop@gmail.com with your order number (it’s on your Paddle receipt) and tell us what happened. We reply personally — usually the same day, always within two business days. Approved refunds are made to your original payment method through Paddle.

A note on finished projects

Patterns are instructions, and results naturally vary with yarn, tension and experience. A finished item that turns out differently from a photo isn’t a defective file — but if you think a pattern itself contains an error, tell us: if you’re right, we’ll fix the pattern, send you the corrected version free, and thank you for catching it.